We've got Answers.

You will receive the latest version of the extension for the current TYPO3 version as well as versions for previous TYPO3 instances.

The purchase of the Premium Extension includes one hour of support.

Any updates and new versions released within the next 6 months from the date of purchase are also included in the price.

The Basic version is available for free in the TYPO3 Extension Repository

The Premium variant costs 890 EUR net.

1. Fill out the order form (here).

2. You will receive an invoice from us for the purchase of the extension.

3. Once we have confirmed payment of the invoice in our account, you will receive the latest version via email.

If you need ke_search for an older TYPO3 version, please let us know in the message field. In this case, we will send you the requested variant additionally.

All updates released within the next 6 months from the purchase and payment of the extension are included.

With your order, you can receive all updates released within the next 6 months from the order and payment for free. However, after this period, this offer is no longer valid, and a new order would need to be placed.

After placing an order, our accounting department will send an invoice to the email address you provided during the ordering process.

If you need a reference to your project on the invoice, please let us know directly through the order form, and we will take care of it.

If you find that certain features are missing for your TYPO3 website or if you require specific customizations, please inform us, and we will plan everything further together with you personally.

You can find the documentation for ke_search Basic here.

For everything related to the Premium version, you can read it here.

If you encounter a bug in the extension, you have the following options:

1. Via GitHub (here)

2. Via Mail support[@]kesearch[.]de

If you run into setup issues, please contact us via email at support[@]kesearch[.]de or use our service form (here).

For telephone support, we will schedule an appointment with you and get back to you at the agreed-upon time. The Premium version includes one hour of free support. For the Basic version, you can receive paid support from us.

With the Premium extension, you have one hour of free support available.

Please feel free to contact us via email at support[@]kesearch[.]de oor use our service form (here).

And remember: For telephone support, we will schedule an appointment with you and get back to you at the agreed-upon time.

We will assist you until all issues are resolved.

If this means exceeding the included support time, any additional work will be billed accordingly. If it is already anticipated with your request, we will inform you directly.

We consider security updates as part of ensuring the functionality of our extension. If such a patch becomes necessary, we will inform you through our newsletter (which will also appear here under "News") and in the respective changelogs of the Basic and Premium versions.

You can request the update for the Premium version you purchased. For example, if you bought a version that was compatible with TYPO3 9 at the time and not with TYPO3 10, you will receive the update for the corresponding 9.x version.