We've got Answers.
Here, we have compiled a list of common questions and answers to help you navigate through any uncertainties. If you don't find what you're looking for, feel free to reach out to our support team for personalized assistance.
What does the purchase of the Premium version include?
You will receive the latest version of the extension for the current TYPO3 version as well as versions for previous TYPO3 instances.
Wie viel kostet ke_search?
What is the ordering process?
1. Fill out the order form (here).
2. You will receive an invoice from us for the purchase of the extension.
3. Once we have confirmed payment of the invoice in our account, you will receive the latest version via email.
If you need ke_search for an older TYPO3 version, please let us know in the message field. In this case, we will send you the requested variant additionally.
The inclusive period has expired, but I would like to have the latest update. Do I need to reorder the extension?
Where can I report issues?
If you encounter a bug in the extension, you have the following options:
1. Via GitHub (here)
2. Via Mail support[@]kesearch[.]de
For telephone support, we will schedule an appointment with you and get back to you at the agreed-upon time. The Premium version includes one hour of free support. For the Basic version, you can receive paid support from us.
I need more than one hour of support for my Premium version. What does that mean?
Do security updates cost me anything once my support period has expired?
We consider security updates as part of ensuring the functionality of our extension. If such a patch becomes necessary, we will inform you through our newsletter (which will also appear here under "News") and in the respective changelogs of the Basic and Premium versions.
You can request the update for the Premium version you purchased. For example, if you bought a version that was compatible with TYPO3 9 at the time and not with TYPO3 10, you will receive the update for the corresponding 9.x version.